Menu
  • quality systems
  • indemnified design
  • expert support

Privacy Policy

Data Protection Officer: Paul Mee

 

Email: info@tailoredheat.co.uk                                 Phone: 01228 564564

 

Address:  Tailored Heat Supplies

Warwick Mill Business Centre

Warwick Bridge

Carlisle

Cumbria

CA4 8RR

 

INFORMATION THAT WE MAY COLLECT AND WHY

 

As a business we will collect the following information from you in order to provide you with a range of products and services. We will collect the following essential information:

  • Full Name
  • Company Name
  • Personal and/ or Company Email Address
  • Telephone Number
  • Billing / Confirmation address
  • IP Address

 

 

For Internal Business Analysis

 We may collect the following information for our own internal business analysis:

  • IP Address
  • Pages visited on the website

 

For Marketing Purposes

 We may collect the following information to send marketing / business development and industry based emails where consent has been given by the individual:

  • Full Name
  • Company Name
  • Company / Personal Email Address
  • Contact telephone number

 

 

HOW WE USE YOUR INFORMATION

We use various third parties for internal analysis, customer service and where marketing communication consent has been given, to tailor marketing materials to our customers’ interests. You can find out more about our marketing communications in the next section.

If you are simply browsing this site and do not enter any personal details, only anonymous data to do with how you use the website will be tracked. This helps us make ongoing improvements to the user experience on our website. Please see our Cookie Policy for more information.

If you are submitting an enquiry form or requesting more information, we may use certain trusted third parties to process your data. This is so that we can analyse customer activity as a whole, make business, service and product improvements and assist with our customer care for your interests.

Please see below for a list of the third parties that we may use to process your data and the data that we share with them:

 

Please note: we will never sell your data and will only share your data with third parties that enable us to analyse our business data or deal with communications most effectively.

 We do not collect or buy data about you from any outside companies, databases or any other sources.

 

 

DATA PROCESSORS

GOOGLE ANALYTICS

Analytical data relating to website visits

Data processed: Anonymous website metrics ( i.e clicks, pages visited, time spent on the website, conversions)

Reason for being processed: This data is purely anonymous and is consented by clicking “yes” to our Cookie Policy when first clicking onto the website. This data is used to monitor performance and user experience for future visitors.

Any further information: Consent

 

GOOGLEMAIL

Email communication service (Customer Service and Project Management)

Data processed: Name, Email Address and any other information a customer provides on email.

Reason for being processed: Google mail is used to send and receive emails to individuals that have shown an interest in using our products and services by filling out a contact form through the website or contacting us via telephone. Googlemail is also used for back up of web contact form data should our main service be down. Googlemail is not used for any email marketing purposes.

Any further information: Consent

 

ACT!

Customer Relationship Management System

Data processed: Name, Company Name, Address, Email Address, Telephone Number

Reason for being processed: Tailored heat use a secure customer relationship management system for order processing, customer communications and customer quoting to allow a simple customer service process and organise all customer data relating to orders and services.

Any further information: Consent

 

MAILCHIMP

Third Party Supplier specified for Marketing, Promotional offers, Communication of business and Industry specific emails.

Data processed: Name, Company Name, Email Address

Reason for being processed: We choose Mailchimp as a secure third party supplier to ensure we can send you any industry specific information, activity data and contract details which may be required for you. This information is being processed by our third party company because you have either opted-in to either our marketing email’s, by filling out our website contact form or have given consent when agreeing a quote with us.

Any further information: Consent

 

WORLDPAY

A third party payment gateway service used for customers to pay for services and parts. This payment gateway is not linked to the website. This payment gateway used for telephone orders only.

Data processed: Credit or Debit card information only

Reason for being processed: This secure third party payment gateway service is used solely for taking customers orders and payments over the telephone. The credit or debit card information is taken from you and entered straight it to the third party integration and will be stored securely by them for legal reasons. Credit and debit card information is NOT kept by Tailored Heat Supplies.

Any further information: Legal Obligation

 

WEBSTRAXT LIMITED

A third party company used for secure website server hosting

Data processed: Name, Email Address, Telephone Number

Reason for being processed: This data is being processed through our contact form on our website which will be filled out by a customer if they are interested in us contacting them or receiving more information.

Any further information: Consent

 

SAGE ACCOUNTS

A third party company used for finance.

Data processed: Name, Email Address, Company Name, Address, Company Address, Email Address, Telephone Number, Bank Account Details

Reason for being processed: Sage Accounts are a third party finance system used by Tailored Heat Supplies to ensure all contractual legal documentation such as invoicing, proforma’s, credit notes and any other relevant financial information is recorded. This system is password protected.

Any further information: Contractual and Legal requirement in relation to the Companies Act.

 

 MICROSOFT ONLINE

Third party email service. 

Data processed: Name, email address and any other information shared by recipient

Reason for being processed: This third party email is used to exchange all company email communication and securely used by individual password protection.

Any further information: Consent

 

HOW WE USE YOUR DATA

HOW WE USE YOUR DATA IN RELATION TO A PROJECT, PURCHASE OF AN ORDER OR CONTACT FORM

Any data given to us in relation to a project, purchase of an order or contact form filled out by the individual will be processed in accordance to fulfil the requirements of the reason it was intended for. We may then process this data for the purposes of internal business analysis based on the acceptance and confirmation given by the data subject.

 

HOW WE USE YOUR DATA IN RELATION TO BUSINESS ANALYSIS

When you agree to our terms & condition, you agree to us analysing your history and personal data. This is for the purposes of internal analysis so that we can get to know our customer base in order to develop the website, our products and services. We may also use this data along with your IP address (where Cookies are enabled) to improve the experience of using our website and provide us with an overview of customer needs.

 

HOW WE USE YOUR DATA IN RELATION TO MARKETING COMMUNICATIONS

We will only send marketing / business analysis or industry specific / promotional and offer emails where you have given us permission to do so either submitting an enquiry form or requesting more information from us. You may unsubscribe from these emails at anytime either from a link at the bottom of every email or by emailing us directly at info@tailoredheat.co.uk and asking to be removed from our marketing lists.

By signing up to receive our emails you agree to us capturing your data through a third party on your email opens, email link clicks and subsequent related interests. We do this to track and analyse the effectiveness of our campaigns. We may also use this data for profiling so that we can send you emails relevant to your recent interests or purchases.

If you do not agree to the above, then please do not sign up to our newsletter or contact form. If you have already subscribed with us and wish to remove your data, please contact us on 01228 564564 or email us on info@tailoredheat.co.uk.

Lawful Basis for Processing: Our lawful basis for processing this data is: Consent

 

HOW WE CAN USE YOUR DATA IN RELATION TO OTHER EMAIL COMMUNICATIONS

By placing an order with us, you agree for us to send any necessary service emails to update you on the status of your order or to make you aware of any issues with the website or your order.

Lawful Basis for Processing: Our lawful basis for processing this is: Contractual

 

HOW WE USE YOUR STORE & PROTECT YOUR INFORMATION

 HOW WE CAN USE YOUR DATA IN RELATION TO A PROJECT, ORDER OF A PRODUCT OR CONTACT FORM

Your data from a contact form that has been filled out on our website, is held securely with our secure third hosting provider on a server based in the United Kingdom. Any information transferred between your browser and the server is encrypted. This information will be used to contact you as requested by yourself for interests of our services. Dependant on the form of contact in which you wish to receive your data will then be transferred to our third party platforms as mentioned in the “Data Processors For This Website” section.

Any data held by third parties can’t be accessed by anyone outside of the company other than the third party themselves providing the services. Third party platforms are password protected and can only be accessed by internal staff that require this information or the third party in question. These companies have been audited by ourselves for GDPR compliance. Data stored and captured by third party companies may be stored securely on servers located outside of the United Kingdom but within the EEC (European Economic Community).

 

 

OUR DATA RETENTION POLICY

HOW WE USE YOUR DATA IN RELATIONS TO A PROJECT OR SALE OF A PRODUCT

We will retain any data we hold about you whilst you are actively using our services, until the point that you request removal or after a period of 7 years from the last project or sale placed.

Any user accounts, data records or inactivity for users that are no associated with any projects or sale will be removed after 1 year of inactivity.

 

YOUR RIGHT TO ACCESS, CORRECTIONS & DATA ERASURE

HOW WE USE YOUR DATA IN RELATION TO A PRODUCT SALE OR PROJECT

We respect your privacy rights and provide reasonable access to the Personal Data that you have provided to us through the use f our services. If you wish to receive a record of data we hold about you, correct, or delete any of your data, please contact us and our data protection offer will send you a subject access request form.

At your request, we will issue a record, amend or remove/anonymise any data we hold about you.

At any time, you may change any of your personal data by contacting us on info@tailoredheat.co.uk