Meet the experts

John has a technical approach and is highly regarded in the industry. He also sits on national association and emitter groups and plays an active role. John has specialist knowledge in emitter design, heat pump performance/design and system integration. John has previously held roles in the concrete and screeding industry.

Joanne has many years of experience in the heating trade and has developed strong relationships with the UK’s leading manufacturers. Joanne has high expectations of suppliers and delivers an excellent level of customer service. Alongside customer service and operations, Joanne holds a wealth of underfloor heating experience and air source heat Pump knowledge.

Paul is a specialist in underfloor heating and has a detailed knowledge of heat pumps. Over many years Paul has developed a thorough understanding of the whole building and renovation process and is, therefore, a great resource for trade installers and self-builders alike. Paul is also a keen marketer and has strong links throughout the construction industry, often, to the advantage of our trade customers.

Ben is our building services engineer with extensive on site knowledge. Ben specialises in renewable heating systems, ventilation, and plant room solutions. He has gained a wealth of knowledge and experience within the building services industry. Ben has an excellent understanding of design, operation, commissioning, building regulations and British standards. He is always always ready to offer guidance and support.

With over 13 years experience with a major Underfloor Heating Manufacturer, Joe has a thorough and wide ranged industry knowledge. He has a detailed product understanding and is great at finding the right solution for all types of projects. Joe is an excellent and determined account manager and has enjoyed working with housebuilders, developers and contract installers as well as exploring new markets for our manufacturing partners.

Chris boasts nearly 15 years background with a national plumbing merchant including successfully holding the position as branch manager. With his background, he proves very competent when working with our customers, particularly heating engineers and renewable energy companies. His wide knowledge also proves very popular with homeowners and architects.

Jordan has an excellent mathematical skillset that reinforces the technical ability of the engineering team. He is one of our studying members who is working towards his degree. Jordan currently provides detailed assessments for our underfloor heating and renewable systems both for residential and commercial projects. He is also a popular contact with our account customers when it comes to technical support.

Susie is an efficient and methodical team member and is keen to deliver first class customer service to every customer. Susie has a very positive attitude and has a naturally welcoming personality. Before joining Tailored Heat she had amassed over 15 years of administrative experience, predominantly dealing with customers and suppliers. Her experience adds strength to our existing high level of customer service.

Jay has a range of skills that he effectively demonstrates when supporting our commercial and trade customers. Jay liaises with our manufacturing partners, sales team and design engineers to assist with our operational efficiency. His flexible and methodical approach enables him to quickly adapt to pressures across different departments.