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  • quality systems
  • indemnified design
  • expert support

Meet the experts

Tailored Heat Supplies has developed a team of in-house industry experts each with a driven passion for supporting installers through design, specification, installation, and handover.

Collectively Tailored Heat has one of the most experienced Underfloor Heating and Renewable Energy design team in the UK. With representation on technical committees, consultation groups and also has memberships with peer reviewed associations.

John Trenell Managing Director & Chairman of BEAMA Underfloor Technical Group

John has a technical approach and is highly regarded in the industry. He also sits on national association and emitter groups and plays an active role.

John has specialist knowledge in emitter design, heat pump performance/design and system integration. John has previously held roles in the concrete and screeding industry.

e: john@tailoredheat.co.uk
Joanne Ison Customer Service & Operations Manager

Joanne has many years of experience in the heating trade and has developed strong relationships with the UK’s leading manufacturers. Joanne has high expectations of suppliers and delivers an excellent level of customer service.

Alongside customer service and operations, Joanne holds a wealth of underfloor heating experience and air source heat Pump knowledge.

e: joanne@tailoredheat.co.uk
Paul Mee Business Development Manager

Paul is a specialist in underfloor heating and has a detailed knowledge of heat pumps. Over many years Paul has developed a thorough understanding of the whole building and renovation process and is, therefore, a great resource for trade installers and self-builders alike.

Paul’s is also a keen marketer and has strong links throughout the construction industry, often, to the advantage of our trade customers.

e: paul@tailoredheat.co.uk
James Chapman Technical Manager

James is our building services engineer and additionally qualified as an approved electrician specialising in heating systems, ventilation, and renewable technology. He has gained a wealth of knowledge and experience within the building services industry.

James has an excellent understanding of design, operation, commissioning, building regulations and British standards. He is always always ready to offer guidance and support.

e: james@tailoredheat.co.uk
Tony Dickinson Area Sales Manager

Tony gained valuable experience as a previous heating installer, plumbers merchant and boiler manufacturer.

With this core background, Tony has a great rapport with installers and is able to offer technical advice on site. Tony enjoys working with a wide range of architect, house builders and installer alike.

e: tony@tailoredheat.co.uk
Hannah Williamson Customer Service Advisor

Hannah is a valued and energetic member of the customer service team. Respected by our customers for her efficient, direct approach, to answering questions and sourcing information from manufacturers.

Liaising with the operations, sales, and technical departments Hannah is always in the mix with customer projects – ironing out any special requirements effectively.

e: hannah@tailoredheat.co.uk